Privacy Policy

1. Introduction

LSQ Facilities Group Pty Ltd ("LSQ", "we", "us" or "our") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. What Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Full name and contact details (email address, phone number)
• Business name and property address
• Enquiry or message content submitted via our contact or careers forms
• Employment-related information (for job applicants)

Information collected automatically

• Browser type and version
• Pages visited on our website and time of visit
• IP address (in anonymised form)
• Referring website or search terms

We do not collect sensitive information such as health information, financial details, or government identifiers unless specifically required for a service we provide, in which case we will obtain your explicit consent.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To prepare and send proposals, quotes or service agreements
• To communicate with you about your account or our services
• To process job applications and contact candidates
• To improve our website and the quality of our services
• To comply with legal and regulatory obligations

We will not use your personal information for purposes other than those listed above without your consent, unless required or authorised by law.

4. Disclosure of Your Information

LSQ does not sell, rent or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Third-party providers who assist with our business operations (e.g. email delivery services, website hosting), subject to appropriate confidentiality obligations.
• Legal requirements: Where required by law, court order, or regulatory authority.
• Business transactions: In the event of a merger, acquisition or sale of business assets, your information may be transferred as part of that transaction.

All third parties we engage are required to handle your personal information in accordance with Australian privacy law.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our security measures include:

• Secure, encrypted data transmission (SSL/HTTPS)
• Access controls limiting who can view personal data
• Regular review of our data security practices

Your information is stored on servers located in Australia or in jurisdictions with comparable privacy protections. We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site usage. Cookies are small data files stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features may not function properly without cookies.

We may use analytics services (such as Google Analytics) to understand how visitors use our website. These services collect anonymised usage data and are subject to their own privacy policies.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

8. Links to Third-Party Websites

Our website may contain links to external websites that are not operated by LSQ Facilities Group. We have no control over the content or privacy practices of these sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page with the "Last updated" date at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact us:

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.