Concierge Services

Professional front-of-house teams that create exceptional first impressions and elevate the experience for tenants, residents and visitors every day.

Service Overview

Exceptional First Impressions, Every Day

Your building's concierge team is often the first point of contact for tenants, visitors and contractors. LSQ Facilities Group provides trained, professional concierge staff who represent your property with poise, efficiency and genuine care.

Whether managing a premium commercial tower, a residential building or a hospitality venue, our concierge services are tailored to reflect your brand and meet the expectations of your occupants.

Professionally trained and police-checked concierge staff
Consistent service delivery across all shifts
Seamless integration with building management systems
Flexible coverage — full-time, part-time or as-needed
Escalation protocols and emergency response procedures in place

What's Included

Full Scope of Services

Our concierge service covers every aspect of front-of-house operations to ensure a premium experience at your property.

🏛️

Lobby & Reception

Professional lobby management
Greeting tenants and visitors
Telephone and intercom handling
Presentation standards oversight
General building information

🔐

Access & Security

Visitor screening and sign-in
Access control management
Contractor induction and logging
After-hours access coordination
Incident monitoring and reporting

📦

Parcel & Mail Services

Parcel receipt and storage
Resident and tenant notifications
Courier coordination
Mail distribution management
Secure storage for deliveries

💬

Tenant Communication

First-line tenant support
Issue logging and escalation
Building announcement coordination
Feedback collection
Proactive tenant engagement

🚗

Amenity & Carpark

Car park entry management
End-of-trip facilities oversight
Booking system coordination
Visitor parking allocation
Facilities usage logs

📋

Administration & Reporting

Daily activity and incident logs
Contractor and visitor records
Regular performance reporting
Shift handover documentation
Emergency contact management

Who We Serve

Tailored for Your Property Type

Our concierge teams are trained to reflect the unique standards and expectations of each property type we serve.

🏗️

Commercial Office

CBD & metro towers requiring polished, professional front-of-house presence

🏘️

Residential Buildings

Apartment and OC buildings where residents expect attentive, personalised service

🏨

Hospitality & Hotels

Serviced apartments and hotels requiring guest-focused concierge operations

🏥

Healthcare & Medical

Medical centres and clinics requiring discreet, professional reception support